Refund policy

We want you to be completely happy with your purchase! You can return any unused items in their original condition within 14 days of delivery for a full refund, excluding shipping costs for the return.

If you choose to reject your parcel instead of paying the import taxes or duties, please keep in mind that we won’t be able to refund your order. Thank you for understanding!

We do not accept returns on any sale items.

If your order arrives damaged, please reach out to us right away at contact@the-a-bag.com. Be sure to include your order number and a photo of the item, and we’ll do our best to find a satisfactory solution for you.

If you have any other questions, feel free to contact us at contact@the-a-bag.com. We're here to help!